Contact support

We read everything and answer quickly. Pick the channel that fits.

Ask the agent first

The chat in the corner of this site runs on PepoChat with these docs as its knowledge base. It answers most product questions immediately and hands you to a person when it cannot.

Email

• Support: support@pepochat.com for anything about your workspace, the widget or an integration.
• Sales: sales@pepochat.com for plans, volume and procurement questions.
• Privacy: privacy@pepochat.com for data requests.

Growth plan workspaces get priority support.

What to include

The fastest way to a fix is a message with:

1. Your workspace name and the email you sign in with. Never send passwords or API keys; we never need them.
2. The page where the problem happens, and whether it happens for visitors, for you while logged in, or both.
3. What you expected and what happened instead. A screenshot or a short screen recording helps a lot.
4. For integrations: the provider, the action's name, and the error shown by Test action.
5. For the widget: your Organization ID and the exact text of any error, for example "This website is not allowed to use this chat widget".

Report a security issue

Email support@pepochat.com with "Security" in the subject. Please do not post details publicly until we have replied.