Plans, billing and usage
What each plan includes, monthly versus yearly billing, overage, extra seats, upgrades and cancellation.
Every plan has every feature. Plans differ in monthly allowances, team seats and branding, and paid plans bill only what you use beyond their allowance. You manage all of it under Plans & Billing in the dashboard.
The plans
| Free | Starter | Growth | |
|---|---|---|---|
| Price | $0 | $49 per month, or $490 per year | $149 per month, or $1,490 per year |
| AI replies per month | 200, then conversations go to your inbox | 2,000, then $10 per 1,000 | 10,000, then $10 per 1,000 |
| Knowledge sources | 5 (a whole-site crawl counts as one) | Unlimited | Unlimited |
| Knowledge base text | 20 MB | 200 MB | 1 GB |
| Team members | 1 | 3, extra seats $15 a month each | 10, extra seats $15 a month each |
| Help Center articles | 50 | 300 | 300 |
| "Powered by PepoChat" on the widget | Shown | Shown | Removed |
| Support | Standard | Standard | Priority |
Everything else, from integrations and custom actions to booking, voice, meeting memory and analytics, is on every plan.
What counts as an AI reply
An AI reply is one answer the agent generates in a visitor conversation. Messages your team sends from the inbox, the greeting, and system messages do not count. When a Free workspace reaches its 200 replies for the month, new conversations are handed to the team inbox with a friendly message rather than failing; the agent resumes on the first of the next month.
Overage on paid plans
On Starter and Growth, replies beyond the monthly allowance keep flowing and are billed at $10 per 1,000 on your next invoice. Usage is reported as it happens, and the meters on the billing page show where you stand during the month.
Monthly or yearly
Yearly billing is ten months' price for twelve months, two months free. The Plans & Billing page has a Monthly / Yearly toggle; the plan cards and the extra-seat price update with it. Extra seats on a yearly plan are $150 per seat per year.
Extra seats
Starter includes 3 members and Growth includes 10. When you need more, buy extra seats from the seat card on the billing page; they follow your billing cycle and are prorated when you add or remove them mid-cycle. The Free plan is single-member.
Upgrading, downgrading and switching interval
Open Plans & Billing
Click Plans & Billing in the sidebar. Your current plan, allowance meters and knowledge base usage are at the top.
Choose a plan and interval
Pick Monthly or Yearly, then click the plan you want. If you have no subscription yet, a secure checkout opens. If you already subscribe, the change is applied to your existing subscription and prorated immediately.
Confirm
The billing page reflects the new plan as soon as the payment provider confirms it, usually within seconds.
Downgrading to Free keeps your knowledge base, conversations and settings; only the limits change.
Invoices, payment method and cancellation
Manage billing on the billing page opens the payment provider's portal, where you can download invoices, update the card, and cancel. A cancelled subscription stays active until the end of the period you paid for and then returns the workspace to the Free plan.
Usage meters
The billing page shows, for the current month: AI replies used against the allowance and any overage, knowledge sources and knowledge base text against the plan's caps, help articles, and members against seats. The same numbers drive the warnings you see in the Knowledge Base when a cap is near.
Note
Prices are in US dollars. Payments are processed by Dodo Payments; PepoChat never stores your card details.
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