Voice conversations

PepoChat can add two voice options to the widget: a real-time voice call inside the chat window, and a phone number visitors can call. Both are powered by your own Vapi account, which you connect once.

Connect Vapi

1. Get your keys from Vapi

   In your Vapi dashboard, copy the public key and the private key for your account.

2. Open Plugins → Vapi in PepoChat

   Paste both keys and save. They are stored encrypted; only the public key is ever sent to a visitor's browser.

3. Choose what visitors get

   Open Widget Customization. Under the voice settings pick a Voice Assistant from your Vapi assistants and, if you want a phone option, a Display Phone Number from your Vapi numbers. Save.

What visitors see

• Start a voice call appears on the widget's home screen (and as a microphone icon in the chat-first header) once an assistant is selected. It opens the Voice Chat screen: the browser asks for microphone permission, the visitor taps Start call, and the screen shows "Listening..." or "Assistant Speaking..." while a live transcript builds up. End call stops it, and so does closing the widget.
• Call us appears when a phone number is set. It opens a Contact Us screen with the number, Copy Number and Call Now.

Troubleshooting

• No voice button: both keys must be saved and an assistant selected. The button also stays hidden when the public key could not be fetched.
• "Voice isn't set up for this organization yet." No assistant is selected in Widget Customization.
• "The voice call couldn't be started. Please try again." Usually a denied microphone permission or a Vapi-side error; check the assistant on Vapi.